Advanced Professional Certificate in Leadership and Organizational Behavior
About the course
This course delves into the intricacies of the customer service process and various culinary techniques required to provide an exceptional fine dining experience. Throughout this program, participants will gain insight into the intricacies of delivering a superior dining experience for customers and effectively overseeing the dining environment.Upon successfully completing this course, you will acquire proficiency in the following areas:
1. Comprehending the customer service sequence system.
2. Exploring various approaches to food preparation.
3. Mastering techniques for food and beverage service.
4. Grasping the intricacies of meal preparation processes.
5. Excelling in the art of fine dining methods.
Course details
This short course aims to equip participants with knowledge of leadership and organizational behavior principles and practices, and their application to promote effective leadership and organizational success. The course covers essential concepts and theories, including organizational structure, culture, and behavior. Participants will learn through a combination of lectures, discussions, and case studies to gain a firm grasp of the key concepts and frameworks of leadership and organizational behavior.After the successful completion of this course, you will understand the following;
Understanding Leadership and Organizational Behaviour:
- What is organizational change management?
- Different causes of organizational change. What are the types of organizational change?
- Why is change management important?
- What is the manager’s role in organizational change?
- Understanding about preparing for organizational change.
- Understand different types of organizational change management strategies.
- Why do organizational change management strategies fail?
- What is organizational behaviour?
- What are the elements of organizational behaviour?
- Different types of models of organizational behaviour.
- What is organizational culture?
- Why is organizational culture important?
- What are the three levels of organizational culture?
- Understand the factors of organizational culture.
- Understanding Organizational Change Behaviour and Culture:
Fundamentals of Organizational Theories:
- What is meant by classical or traditional theory?
- What are the different types of organizational theories?
- What are human relations or neo-classical theory?
- Working of administrative theory.
- What is scientific management theory?
- What is meant by weber’s ideal of bureaucracy?
- How does the decision-making theory work?
- What is the modern organizational theory?
Understanding Organization System Thinking and Structure:
- What are Organizational systems thinking?
- What is System Thinking?
- What is the History of Systems Thinking?
- How is System Thinking helpful in the Workplace?
- How can an organization Create a Systems-based Organization?
- When Should We Use Systems Thinking?
- What is the Leadership and Organizational Structure?
- What Is an Organizational Structure?
- Understanding of Key features of organizational structure.
- Understanding an Organizational Structure.
- What are the different types of organizational structures?
- How an organization can Form an organization structure.
- What are the Benefits of Organizational Structures?
- What is the Leadership role in developing a Strategy?
- How can leaders exercise their leadership power and influence?
Accreditation
All of our courses are accredited by the relevant partners and awarding bodies. Please refer to our information in about us for more details.Entry requirement
Entry requirements for this course are flexible and not stringent. Possessing work experience can provide a valuable edge in comprehending the course content.The primary objective of this certificate program is to enrich learners' knowledge within their chosen field. It caters to individuals with a thirst for acquiring fresh insights and staying abreast of current trends in their respective domains. We highly recommend this certificate for the following professionals:
1. Chief Executive Officers
2. Directors
3. Managers
4. Supervisors
5. Professionals in Safety Management
6. Executive Chefs
7. Hotel Directors
8. Directors of Food and Beverages
9. Food and Hygiene Management Specialists
10. Restaurant Management Personnel
11. Kitchen Managers
12. Those in Various Roles within the Hospitality Sector
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Testimonial
Discover the success stories of learners like yourself
Where learning goes beyond acquiring new skills to also deliver an enjoyable experience.
Jessica M.
Enrolling in these short courses was a game-changer for my career. The knowledge I gained was invaluable, and it significantly enhanced my skill set.
Alex K.
I highly recommend these professional short courses. The content is top-notch, and the practical insights have been instrumental in my professional growth.
Emily P.
These short courses exceeded my expectations. The instructors are experts in their fields, and the hands-on approach to learning made a real difference.
